PeaceTree Teletherapy

A destination to grow

Teletherapy FAQs

Here are some frequently asked questions, if your question is not answered below feel free to

contact us at 610-265-3400 or and we can answer your question.
Q: How does a teletherapy session work?

Using a hippa-compliant zoom platform, the therapeutic process is similar to in-person therapy.
The therapist may ask the client to take steps to ensure confidentiality. These might include:
logging on from a private network, keeping their computer locked to prevent others from viewing
the session and accessing therapy via an encrypted therapy platform link that will be send to them.

Q: What do I need for video calls?

All you need is a device with a camera (ie. smart phone, ipad or computer) and signing into our
hippa compliant zoom link that will be sent by your therapist.

Q: Is teletherapy as effective as in-office therapy?

Online therapy has been shown to be just as effective as in-office therapy with the added
flexibility to attend therapy from where you are without having to travel to your appointment and
schedule extra time in your schedule for that travel time.

Q: Can I also meet with my therapist in-person sometimes?

The majority of our therapists work hybrid so that shouldn’t be a problem.

Q: Is teletherapy covered by insurance?

While Telehealth has become a standard method of participating in psychotherapy, every health
insurance plan offers different benefits and it is best to contact your insurance company to ask about your specific plan’s coverage for telehealth.

Q: What is the No Surprises Act/Good Faith Estimate?
Under this law, health care providers and facilities are to give patients an estimate of the expected charges for non-emergency medical services not covered or being paid by insurance. Therefore, you have the right to receive a “Good Faith Estimate” explaining the total expected cost for your medical and mental health care, including psychotherapy services, during a 12-month period. This law currently applies to patients that are private pay. For any patients that are using insurance or submitting to insurance, the out of pocket costs are determined by your insurance plan. You can ask your healthcare provider for a Good Faith Estimate before you schedule a service. If you are private pay and you receive a bill that significantly exceeds your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

How do I schedule my first appointment?


You can call us at 610-265-3400, email us at or complete the new patient appointment request form and let us know that you would like to attend therapy virtually.

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